Support
Stuck on something or found a bug? Reach us below and we'll get back to you as soon as we can.
Common questions
How do I sign in?
Open the Profile tab and choose Continue with Discord, or enter your email to get a sign-in code. You don't need an account to see pings or look up coins.
How do I link my wallet? Is it safe?
In the Profile tab, tap Link wallet and paste your Solana wallet's public address. That's all PingX needs to read your holdings and trades.
PingX will never ask for your private key or recovery phrase. Anyone who asks for them, including someone claiming to be from PingX, is trying to steal your coins.
Why don't my numbers match my trading app?
PingX works out profit from what actually left and entered your wallet, so fees are included and it works with every trading app. A few things to know:
- Profit uses your average cost and counts coins when you sell them. Your Profile also adds coins you still hold, at today's price.
- The first sync reads the last 30 days. Coins bought before that, or sent in from another wallet, have no known cost, so their sells aren't counted.
- It can take a few minutes after linking for all your trades to load. Pull down on the Progress tab to refresh.
What is a ping?
A ping is an automated signal: a new coin that passed every check (holders, the dev wallet, buy pressure, socials and speed) and scored high enough. Each ping is followed for 24 hours, and the track record shows every win and loss. Pings are not financial advice.
How do alerts work?
Open Profile → Settings to turn on alerts for new pings and pick a milestone level (2x, 3x, 5x or 10x). Right now alerts show as banners while the app is open. Lock-screen notifications are coming in a later update.
Who can see my profile? How do I hide it?
While "Public profile and leaderboard" is on, other PingX users can see your name, picture, bio, social links, balance, holdings and PnL. Your wallet address and email are never shown. Switch it off in the Profile tab to hide your profile and leave the leaderboard. See the privacy policy for details.
How do I stop offer emails?
Switch off "Email me offers" in the Profile tab. It's off unless you turned it on.
How do I delete my account?
In the app, open the Profile tab, scroll to the bottom, tap Delete account, then Delete forever. Your profile, picture, linked wallet and saved trade history are deleted right away. Your wallet and coins aren't touched.
Can't sign in? Email info@pingxapp.com from the email address on your account (or include your Discord username if you signed in with Discord). We'll delete it within 30 days and confirm by email.
Memecoins are extremely risky. Pings are automated signals, not financial advice. Only trade what you can afford to lose.